General conditions
General terms and conditions
Operator of the Accommodation Facility – Apartments Mlynky***:
INVESTCOM s.r.o.
White waters 252
Mills 053 76
ID: 31584535
Accommodation facility – Apartments Mlynky***
valid from 01/01/2018
Headquarters: Mlynky – Biele Vody No. 252, Mlynky
responsible manager: Hecková Eva Ing.
Article I.
Conditions and method of accommodation
1. Only guests who are properly registered for accommodation may be accommodated in the Mlynky Apartments. For this purpose, he/she shall present his/her identity card, passport or other valid identity document in accordance with Act no. 135/82 Coll. on the reporting and registration of the residence of citizens in the valid version and in accordance with Act no. 428/2008 Coll. on the protection of personal data as amended.
2. Every guest who is not a citizen of the Slovak Republic (foreigner) is obliged pursuant to Act no. 48/2008 Coll. about the stay of foreigners in the valid version, fill out and hand over to the reception the official form on the report of stay, presented upon arrival by the reception staff, while all required data must be given truthfully and completely.
3. Based on the ordered accommodation, on the day of arrival, the guest can check in between 3:00 p.m. and 6:00 p.m. Until this time, Apartmány Mlynky reserves the room for the guest, unless there was a different request in the order and Apartmány Mlynky confirmed it. If the guest does not report his arrival by 6:00 p.m., after 6:00 p.m. Apartmány Mlynky can freely dispose of the room, unless otherwise agreed with the guest. In the event that the guest has paid an advance payment, Apartmány Mlynky is obliged to hold the reservation until 10:00 p.m. Provided that the guest does not start the stay even after this date, the hotel is not obliged to return the advance payment to the guest, or proceeds according to cancellation conditions.
4. Between 10:00 p.m. and 6:00 a.m., staying guests are obliged to observe a nighttime silence. Only with the consent of the responsible worker or the management, it is possible to organize social events even after 10 p.m., in the premises designated for that purpose.
5. Apartmány Mlynky provides its guests with services to the extent mutually agreed upon. The guest pays for the accommodation and services provided in accordance with the valid price list, as a rule, after signing up for the accommodation. This does not affect payment conditions based on accommodation contracts. The price list for temporary accommodation and other services is available at the hotel reception.
6. The guest will check out of their stay no later than 10:00 a.m. The room will be vacated by this time, unless otherwise agreed individually in advance. If the guest does not vacate by 12:00 p.m. , the accommodation facility may charge him for the entire following day's stay, unless otherwise agreed in advance. The room is considered vacated after the guest has removed all his belongings from the room, handed over the room key to the authorized employee at the reception desk and announced check-out.
7. Apartmány Mlynky reserves the right to demand an advance payment of 50% - 100% of the accommodation price from the guest when booking. The reservation becomes binding for Apartmány Mlynky only after receiving the payment of the advance payment to the account of Apartmány Mlynky.
8. Apartmány Mlynky are entitled to charge the following cancellation fees if the guest cancels his stay reservation in writing, electronically or by fax within the following periods:
more than 20 days before the start of the stay free of charge
20 to 14 days before arrival 20% of the accommodation price
14 to 7 days before arrival 50% of the accommodation price
7 to 0 days before arrival 100% of the accommodation price
Article II.
Responsibility of the accommodation facility and the client
1. Apartmány Mlynky is not responsible for things, money and valuables of the accommodated persons, which the guests leave unattended.
2. The guest is responsible for damages caused to the property of the accommodation facility according to applicable regulations. The guest, as a responsible representative, is responsible for damages caused by minors for whom he is responsible, as well as for damages caused by persons and animals located on the premises of the accommodation facility and allowed to stay there by the guest.
3. The guest is obliged to act in such a way that there is no damage to health, property, nature and the environment.
General provisions
1. In the room and social spaces of the Mlynky Apartments, the guest may not move the interior equipment, make any changes and adjustments to the equipment of the apartment complex, interfere with the electrical network or other installation without the consent of the responsible employee or the management of the apartment complex.
2. Guests are not allowed to use their own electric, gas - portable appliances in the accommodation facility and especially in the room. This restriction does not apply to the use of electrical appliances installed in the room or portable electrical devices (shaver, hair dryer and chargers for common consumer electrical devices, etc.).
3. In the event of a fire, the guest is obliged to follow the instructions of the responsible workers (in accordance with the fire-evacuation plan) and, after the arrival of the fire protection unit, the instructions of the intervention commander.
4. For safety reasons, it is not allowed to leave children under the age of 12 without the supervision of an adult, and
neither in the apartment room nor in the other areas of the Mlynky Apartments. In the event of damage, the person with whom the child is registered to stay in the Mlynky Apartments, and who is responsible according to law, is responsible for the child.
5. Guests are not allowed to bring into the room things for the safekeeping of which the apartment complex has allocated another place. The guest is informed about the safekeeping of such things at the reception.
6. Smoking is allowed only in designated areas of the apartment complex. Smoking is strictly prohibited in all non-smoking rooms.
7. In case of illness or injury of the client, the accommodation facility reports the request for medical assistance or transport to the hospital to the relevant medical facility.
8. Dogs and other animals are allowed to enter the facility for a fee.
9. Before leaving the room, the guest is obliged to properly close all the windows, turn off the water taps, turn off the lights in the room and adjacent areas of the room, turn off the electrical appliances located in the room, properly lock the entrance door of the apartment and hand over the room key with the pendant to the reception of Apartments Mlynky.
10. We charge EUR 25 for the loss of a key with a pendant.
11. The guest is obliged to immediately report any defects to the reception of the apartment complex.
12. The Mlynky Apartments parking lot is free and not guarded. Apartments Mlynky are not responsible for theft or damage to motor vehicles. Guests can only park in the parking lot located in front of and under the building. We recommend guests to make sure the car is properly locked and secured. Do not leave personal belongings lying around in the car.
13. Guest complaints, or any comments and suggestions for improving the operation of the accommodation facility are governed by the complaints procedure.
14. In the event that the customer does not use the reserved and charged services for any reason on the part of the customer or without stating the reasons in their entirety (early departure from the stay, later date of starting the stay), the customer does not have the right to any financial or non-financial compensation, substitute performance or compensation damages.
15. The guest and the accommodation facility are obliged to comply with the provisions of these accommodation rules, which are binding for both parties in their entirety. In the event that the guest violates any of the provisions of the accommodation rules, the management of the accommodation facility has the right to withdraw from the contract for the provision of temporary accommodation service before the end of the agreed time and without the guest's right to a refund.
16. Alternative dispute resolution
These General Terms and Conditions and the legal relationships arising on their basis are governed by the Slovak legal order. Any disputes arising from these General Terms and Conditions and the Contract will be settled before the competent court in the Slovak Republic. The resolution of complaints by Clients in relation to the Services provided by the Operator is governed by the Complaints Procedure of the Pension and Villas. In the event that the Client - consumer is not satisfied with the manner in which the Operator handled his complaint, or believes that the Operator has violated his rights, the Client has the right to contact the Operator as a seller with a request for redress. If the Operator responds negatively to the Client's request in accordance with the previous sentence or does not respond to such a request within 30 (thirty) days from the date of its sending by the Client, the Client has the right to submit a proposal for the initiation of alternative dispute resolution to the subject of alternative dispute resolution pursuant to § 12 of Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws. The competent entity for the alternative resolution of consumer disputes with the Operator as a seller is: Slovak Trade Inspection, which can be contacted for the stated purpose at the address: Central Inspectorate of SOI, Department of International Relations and ARS, Prievozská 32, postal folder 29, 827 99 Bratislava, or electronically at ars@soi.sk, or adr@soi.sk, or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list of authorized entities is available at https://www.mhsr.sk/obchod /protection-of-consumer-disputes/alternative-solution-of-consumer-disputes-1/list-of-subjects-of-alternative-solution-of-consumer-disputes-1 while the Client has the right to choose which of the listed alternative dispute resolution entities to contact for the alternative resolution of your consumer dispute, use the online platform for alternative dispute resolution, which is available at https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_sk. htm. You can find more information about the alternative resolution of consumer disputes on the website of the Slovak Trade Inspection: https://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi.
Final provisions
If any provision of these GTC is or becomes invalid or unenforceable, this will not affect the legality, validity or enforceability of the remaining provisions. of these GTC, except if the importance or other circumstances relating to an invalid provision of these GTC would mean that the given provision cannot be separated from the remaining provisions of these GTC. These General Terms and Conditions and the legal relationships established on their basis are governed by the legal order of the Slovak Republic. Any disputes arising from these General Terms and Conditions and the Contract will be settled before the competent court in the Slovak Republic. The General Terms and Conditions enter into force on December 6, 2023. By delivering the reservation, confirming it and subsequently paying the deposit for the services, the client confirms that he is familiar with the general terms and conditions and that he agrees with their content.
